Contents Pilot Privacy Policy

Last updated: August 4, 2025

Introduction

This Privacy Policy aims to provide Contents Pilot users with a clear understanding of how their information is collected, used, protected, and their rights regarding this information. We value your privacy and are committed to protecting your personal data.

1. Commitment to Privacy

With the purpose of safeguarding the fundamental rights of freedom and privacy, as well as the personal development of individuals, Contents Pilot establishes this Privacy Policy in strict compliance with the Brazilian General Data Protection Law (LGPD) – Law No. 13.709/2018 and the European Union's General Data Protection Regulation (GDPR). We encourage all users to familiarize themselves with our privacy practices and contact us with any questions.

2. Transparency in Data Processing

It is of utmost importance to us to maintain a transparent approach in the processing of users' personal data, as stipulated in Article 9 of the LGPD and Articles 13 and 14 of the GDPR. This Policy applies to all users when interacting with our Services.

2.1 Provided Information

To use our services, users must register by providing data such as full name, email, and mobile number for identification purposes and to optimize the app experience.

2.2 Automatically Collected Information

When accessing our service, we automatically collect device data, including IP address, device details, cookies, and service usage data. This information is essential to operate and optimize the app experience and ensure service security and integrity.

3. Information Accuracy

It is imperative that the information provided by users, especially personal data, is accurate and complies with Brazilian and European Union laws, including the LGPD and GDPR. False information may result in the deletion of personal data and account termination.

4. Definition of Personal and Sensitive Data

'Personal Data' refers to any information capable of identifying an individual, excluding legal entity data. 'Sensitive Personal Data', as defined by the LGPD and GDPR, includes data on racial origin, religious beliefs, political opinions, health, sexual life, genetic or biometric data, among others.

5. Processing and Use of Personal Data

In addition to identification and experience optimization, collected data is used to: a. Operate and improve the Contents Pilot service; b. Provide customer support and respond to inquiries; c. Enhance service security, prevent fraud and abuse; d. Communicate with users about service updates and promotional offers.

6. Data Sharing and Disclosure

Collected data may be shared or disclosed in the following situations: a. With third-party service providers acting on our behalf; b. To comply with legal obligations, such as court orders or regulatory requirements.

7. Company's Role as Data Controller

As the Data Controller, Contents Pilot assumes responsibility for decisions regarding the processing of users' Personal Data, in accordance with the LGPD and GDPR.

8. Information Security and Browser Compatibility

We employ advanced information security technologies, such as SSL encryption, to protect user interactions with our services. We recommend using updated browsers like Google Chrome, Mozilla Firefox, and Microsoft Edge for better compatibility and security.

9. Use of Analytics and Tracking Tools

To continuously improve the user experience on our website and application, we use Facebook Pixel and Google Analytics. These tools help us understand how users interact with our services, allowing us to optimize and personalize the experience. Data is collected anonymously for analysis and service improvement.

9.1 Cookie Policy

For more details on the use of cookies and similar technologies, including how to manage your preferences, please see our Cookie Policy.

10. Data Retention Duration

Personal Data will be processed for as long as the Company provides services. After that, data will be kept for up to 3 years, in accordance with legal deadlines, and then deleted per LGPD and GDPR rules.

11. Changes to the Privacy Policy

Contents Pilot is committed to informing users about any significant changes to this Privacy Policy, ensuring transparency and respect for user rights.

12. User Rights

According to Article 18 of the LGPD and Articles 15-21 of the GDPR, users have the right to request access, correction, anonymization, blocking, or deletion of their personal data, as well as data portability to another provider, among other rights.

13. Contact

To exercise your rights or if you have any questions, contact us by email at support@contentspilot.com